Improve Patient Satisfaction
For medical practices few things are as important as reputation. Patients who are satisfied with the care they receive often refer their friends – and people who are dissatisfied aren’t shy about sharing their negative experiences. And with online review sites like Yelp giving people an easy forum to post their opinions to the world, it’s more important than ever to deliver a great patient experience, not just good medical care.
Patients sitting for long periods of time in crowded waiting rooms is as unpleasant as it is as unhealthy. Most negative online reviews have nothing to do with medicine – and everything to do with long lines, extended wait times, and other issues related to convenience, not care. We empowers healthcare organizations to reduce and eliminate wait times, which leads to better patient experiences. Not surprisingly, groups that work with we are seeing their positive reviews increase while the dreaded one-star "they made me wait for 90 minutes in a room full of sick people" reviews become a thing of the past.